1. Introduction
Swake (“we”, “our”, or “us”) operates the Swake platform, which provides feedback infrastructure for mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
We collect information you provide directly to us, such as:
- Account registration information (name, email address, password)
- Workspace and project configuration
- Feedback submissions sent through your mobile application via our SDK
- Payment information processed securely through Stripe
- Communications you send to us (support requests, demo requests)
We also collect information automatically when you use our services:
- Log data (IP address, browser type, pages visited, timestamps)
- Device information from SDK integrations (OS, app version, device type)
- Usage data and analytics to improve our platform
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyse trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may delete your account at any time, after which we will delete or anonymise your data within 90 days, except where retention is required by law.
5. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit (TLS 1.3) and at rest. We perform regular security reviews and penetration tests.
6. Third-Party Services
We use the following third-party services to operate our platform:
- Cloudflare — infrastructure, CDN, and DDoS protection
- Stripe — payment processing
- Resend — transactional email delivery
- OpenAI — AI-powered feedback categorisation and analysis
Each of these services has their own privacy policy governing their data practices.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Request portability of your data in a machine-readable format
To exercise these rights, please contact us at privacy@swake.io.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@swake.io.