Swake (“we”, “our”, or “us”) operates the Swake platform, which provides feedback infrastructure for mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
We collect information you provide directly to us, such as:
We also collect information automatically when you use our services:
We use the information we collect to:
We retain your personal information for as long as your account is active or as needed to provide services. You may delete your account at any time, after which we will delete or anonymise your data within 90 days, except where retention is required by law.
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit (TLS 1.3) and at rest. We perform regular security reviews and penetration tests.
We use the following third-party services to operate our platform:
Each of these services has their own privacy policy governing their data practices.
On swake.io, a cookie banner lets you choose how we measure site usage: accepting enables standard analytics; declining switches to anonymous, cookieless counting that does not identify you or persist across visits. Your choice is stored and respected on every page.
Within the Swake product (app.swake.io), we record how signed-in team members use the product — for example, which features are used and key workspace milestones — to maintain and improve the service for our customers. This applies to authenticated sessions rather than anonymous visitors, so no cookie banner is shown there. We process this usage data under our legitimate interest in maintaining and improving the service for our customers.
Depending on your location, you may have the right to:
To exercise these rights, please contact us at privacy@swake.io.
If you have questions about this Privacy Policy, please contact us at privacy@swake.io.